Return and Warranty

At Autumn Jewellery, we strive to provide our customers with a seamless shopping experience and ensure their complete satisfaction. We understand that sometimes circumstances may arise where you need to return a product or seek warranty assistance. To make the process as convenient and transparent as possible, we have formulated our Return and Warranty Policy outlined below:

1. Returns:

   • We offer a 30-day return policy from the date of purchase. If for any reason you are not completely satisfied with your purchase, you may return the item within this timeframe.
   • The product must be in its original condition, unworn, and accompanied by the original packaging, certificates, and any other accessories that were included.
   • To initiate a return, please contact our customer service team either by phone or email, providing your order details and reason for return. They will guide you through the return process and provide you with a return authorization number.
   • Please note that customized or engraved items may not be eligible for return unless there is a manufacturing defect or error on our part.
   • Once we receive the returned item and verify its condition, we will process the refund to your original method of payment within a reasonable timeframe.

2. Warranty:

   • We take pride in the quality and craftsmanship of our jewellery. Each piece undergoes rigorous inspection before it reaches our customers. However, in the unlikely event that you experience any manufacturing defects within the warranty period, we are here to assist you.
   • We offer a one-year warranty on our jewellery, covering manufacturing defects. This warranty does not cover normal wear and tear, damage caused by accidents, mishandling, or improper use.
   • To avail of the warranty service, please contact our customer service team with your order details, description of the issue, and any supporting documentation or photographs. They will guide you through the warranty claim process and provide you with further instructions.
   • Upon evaluation of the item, if it is deemed to have a manufacturing defect, we will repair or replace the item free of charge. In case the exact item is not available, we will offer a suitable alternative or store credit.
   • Please note that any repairs or alterations performed by external parties without our prior consent will void the warranty.

It's important to read and understand our Return and Warranty Policy before making a purchase. If you have any further questions or require clarification, please don't hesitate to reach out to our customer service team. We are here to ensure your satisfaction and provide you with the exceptional service you deserve.

Please note that this Return and Warranty Policy is subject to change. We recommend visiting our website or contacting our customer service team for the most up-to-date information.